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Shipping & Returns

Obi Pet Supplies Shipping & Returns Policy

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

How long does it take to process an order?

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

When will I receive my order?

We ship all orders from our own fulfillment center in Miami, FL. Our processing times are between 1 and 2 days. All orders ship via USPS and should get to you within 3-7 business days. As soon as your order ships, you will get an e-mail with the tracking information so you can keep an eye on it.

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